Last Updated: April 1, 2026
At Tournism, we operate a manual matchmaking marketplace to secure the best travel value for our members. Because our service involves the real-time use of third-party loyalty rewards (which are often “use-it-or-lose-it”), the following rules apply to all transactions.
100% Guaranteed Refunds (Platform-Initiated)
You will receive a 100% full refund (Ticket Price + Platform Fee) if:
- Inventory Slip: An award seat becomes unavailable in the 1-hour window between your payment and our booking attempt.
- Unsuccessful Match: Our scouts are unable to fulfill your request at the price or specifications previously quoted.
- System Error: A technical failure prevents the transmission of your booking request.
Booking Accuracy & Seller Errors
We take full responsibility for the accuracy of your booking. If a Seller makes an error (e.g., misspelled passenger name or incorrect date):
- Fix Guarantee: We will first attempt to rectify the error with the airline at no cost to you.
- Full Refund: If the error cannot be corrected, Tournism will fund a replacement ticket or issue a full 100% refund.
User-Initiated Cancellations (“Change of Mind”)
Please note that award tickets are generally non-refundable at the airline source. Our policy reflects this:
- Pre-Confirmation: You may cancel your request at any time before the Seller begins the booking process for a full refund (minus a small 3% payment processing fee).
- Post-Confirmation (Ticket Issued): * Ticket Price: This is strictly non-refundable as these funds have been utilized for the airline’s award inventory.
- Platform Fee: As a gesture of goodwill, Tournism will refund our Platform Fee to your original payment method.
- No-Shows: Failure to check in for a confirmed flight results in the total forfeiture of all funds.
Quote Validity (The 30-Minute Rule)
Because airline loyalty inventory changes in seconds, all manual quotes sent via email or WhatsApp are valid for 30 minutes only. Payments made after the 30-minute window may require a “Re-Scout,” which could result in a price change or a refund if the seat is gone.
Refund Timeline & Mode
- Mode: All refunds are processed back to the original payment method (Source Refund) to prevent fraud.
- Timeline: We initiate refunds within 24 hours of approval. While the funds leave our system immediately, it typically takes 5 to 7 working days for the amount to reflect in your bank account, depending on your bank’s procedures.
Contact Information: For refund requests or booking support, please fill the contact form mention on website or send Email: support@tournism.com